Support Service Level Agreement (SSLA)

version 1.2 This Support Service Level Agreement (SSLA) is a policy governing the use of the LogicalDOC support service under the terms of the LogicalDOC Srl Customer Agreement between LogicalDOC Srl and users of LogicalDOC ("you"). This SSLA applies...

Architecture

workflow disruptions and ensures that document management processes are streamlined and efficient. Moreover, LogicalDOC supports the FTP protocol, providing another layer of flexibility for users and IT professionals. This protocol support is handy for...

What’s New in LogicalDOC 9.2.2: AI Semantic Search, Performance Boost & Enhanced Language Support

AI-powered semantic search, multiple languages ​​supported, and maximum security We are thrilled to announce the release of LogicalDOC 9.2.2, the latest version of our software, which continues to evolve in security, accessibility, and performance....

LogicalDOC CE 9.2: Ushering in a New Era of Open-Source Document Management

API Key Authentication – A secure and modern approach to authenticating with LogicalDOC’s web services. Markdown File Support – Expanded compatibility for a wider range of file types. PREVIEW Permission – A new permission layer for more granular access...

Gather, Share, and Leverage Knowledge

attachments in your document management system. (Import from E-Mail boxes, Microsoft Outlook Add-in) Long-term archiving: Supports regulatory compliant archiving, ensuring secure document storage for extended periods. (Retention Policies, Import /...

What Companies look for in a DMS: The Best Choices

can be elastic, allowing for the quick expansion of storage space and computing power as needed, thereby ensuring support for teams of any size. In on-premise contexts, the software should support the addition of servers or nodes (horizontal...

The Rising Importance of Multimedia Management in Document Management Systems

videos, audio, multimedia presentations, and online recordings. Some sectors, particularly marketing, training, technical support, design, and many others, have experienced exponential growth in multimedia content. Multimedia content is not just an...

Remote Support Session Disclaimer (RSSD)

displaying content such as personal or confidential information before allowing LogicalDOC's operator to initiate a remote support session. LogicalDOC Srl further recommends that you remain seated at your desktop throughout the entire remote session....

Cloud Terms of Service (CTS)

liable to you for loss or damages that may result from our refusal to open your account or provide access to the Service. Support: LD will provide reasonable customer support service as specified in the Support Service Level Agreement (SSLA). All...

Feature Architecture

like drag-and-drop document uploads, context menus, and quick access buttons streamline user interactions. Multilingual Support: LogicalDOC caters to a global audience by supporting multiple languages, enhancing usability for non-English speaking users....

LogicalDOC End-User License Agreement (EULA)

Customer Service Systems means any online system provided by LD or its service providers to provide Company with product support, access to the Software, or user licenses, though not limited to these services. GRANT OF RIGHTS For the term of this...

Support

Support for DICOM medical image format

DICOM (Digital Imaging and COmmunications in Medicine) is a standard protocol for medical imaging information communication and management. It enables the integration of medical devices such as scanners, printers, network, hardware, applications and...

LogicalDOC 5.1 Características más importantes

The new add-on LogicalDOC Conversion Package, can be downloaded and installed independently from the main program. Max OS X Support Answering to many final users requests, LogicalDOC improved the support for Macintosh. First of all now it is available a...

Product Phase out Notification 8.6.x and 8.7.x

Dear Partners and Users, LogicalDOC really appreciates your great support on document management business. According to the EOL terms, LogicalDOC phased out the following products: LogicalDOC Enterprise 8.6.x and 8.7.x LogicalDOC Business 8.6.x and...

Product End of Life Notification 8.8.x

Dear Partners and Users, LogicalDOC really appreciates your great support on document management business. According to the EOL terms, LogicalDOC declares the end of life for the following products: LogicalDOC Enterprise 8.8.x LogicalDOC Business 8.8.x...

Product Phase out Notification 8.9.x

Dear Partners and Users, LogicalDOC really appreciates your great support on document management business. According to the EOL terms, LogicalDOC phased out the following products: LogicalDOC Enterprise 8.9.x LogicalDOC Business 8.9.x LogicalDOC Cloud...

Product Phase out Notification 9.0.x

Dear Partners and Users, LogicalDOC really appreciates your great support on document management business. According to the EOL terms, LogicalDOC phased out the following products: LogicalDOC Enterprise 9.0.x LogicalDOC Business 9.0.x LogicalDOC Cloud...

The Role of Document Management Systems in Modern eDiscovery

organization streamlines the retrieval process, enabling teams to quickly locate key documents. Streamlined workflow DMS supports the entire eDiscovery workflow by facilitating the following: ● Identification: Quickly finding relevant documents based on...

The Importance of Document Conversion in Modern Document Management Systems

scanned documents searchable. Batch Conversion: Saves time by allowing multiple documents to be converted simultaneously. Support for Multiple Formats: The more formats supported, the more versatile your DMS will be. Automation Capabilities: Look for...